Terms & Conditions

Please read these terms and conditions carefully before using thi website. By using this website, and fulfilling a purchase through us, you accept these terms and conditions. If you do not agree to accept these terms and conditions in full, please exit this website.

About these Terms and Conditions

Your use of this website creates a legally binding agreement between Midoor Ltd (company number 15733647), whose registered office is 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB. And you, the user of this website at URL: www.midoor.co.uk.

Your use of our website may be subject to restrictions imposed by law. You must comply with these laws as it is not possible for us to comply with them on your behalf.

We may change these terms and conditions at any time, to which we will publish an updated version onto our website. Your use of our website from that point be governed by the present version. If you do not wish to accept any new version of our terms and conditions, then you should not continue to use our website. If you continue to use our website after the date on which the new version of our terms and conditions came into effect, then your continued use of our website shall indicate your agreement to be bound by these new terms and conditions.

Use of our website by you

We licence you to use our website provided that:

– You have read, and you understand and accept these terms and conditions, including our privacy policy, which forms part of them.

– You use our website only in accordance with these terms and conditions.

– You are 18 years old, or over.

Our website is designed to enable you to submit requests to us. When you access our website, you are agreeing that your use of our contact forms will in accordance with these terms and conditions. We may choose to reject your submission of any such completed form and may deny you access to our contact forms for any reason.

Your licence to use our website extends only to your temporary downloading of material on our website to a personal computer operated by you and to your printing out one copy of such material for your own non-commercial, personal use.

Unless you have first attained written consent, you are not permitted:

– To alter any material downloaded from our website into any other work or publication in any form.

– To incorporate any material, download from our website into any other work or publication in any form.

– To reproduce (except as specified above), transmit or distribute material downloaded from our website to others by any means.

– To create and/or publish a link to any part of our website without our prior written consent.

– To download, use or copy all or any part of our website for any commercial use.

You must not use, or permit the use by any other person of our website, in any way which is defamatory, offensive, abusive, indecent or menacing in any way which violates or infringes the rights of any person or organisation (including but not limited to, intellectual property rights, rights of confidentiality and rights of privacy) in any way which is illegal or unlawful. To introduce a virus, or anything alike which may cause our website or its functionality to be impaired or interrupted in any manner. To attempt any unauthorised access to any part or component of our website, or in any way which is not authorised by us or which is in breach of these terms and conditions.

We may alter or withdraw our website or any part of it without notice at any time for any reason without incurring any liability to you or to any third party.

Content of our website

– Our website does not constitute an offer by us to sell the products or provide the services described within it.

– Whilst we do try to keep the information provided on our website accurate and up to date, we reserve the right to alter specifications at any time and, as set our below, we do not accept liability for any errors or omissions.

You agree that:

– Some products and services may only be available for purchase in selected geographical areas and during limited periods of time (products on this website are intended for the United Kingdom).

– Any colour or images appearing on our website is not always an accurate or exact representation of the colour of design it purports to represent.

Privacy Policy and data protection

Before submitting any personal information to us via this website, you must read our Privacy Policy. If you have submitted a request and shared your personal information with the Company, it will be assumed that you oblige with our Privacy Policy.

Liabilities and warranties

Access to our site is provided free of charge and therefore:

– We accept to no liability for any use whatsoever of our website other than as set out in these terms and conditions.

– These terms and conditions form the entire agreement between us and you in respect of your permission to use our website. We are not liable for any statement or representation that we make to you, even if you rely on it, unless we made the statement or

representation fraudulently. In all other circumstances, and to the extent permitted by law, we exclude our liability for all losses, expenses and damage of any nature arising in any way from the use by any person of our website or from any error or omission in the information contained in our website or from any inability to use our website.

– Our website is providing on an “as is” and “as available” basis and we exclude (to the fullest extent permitted by law) all implied terms, warranties, and representations in connection with these terms and conditions.

– You acknowledge that we have no control over the compatibility of our website with any of your equipment, software, or

telecommunication links. Accordingly, you release us, our agents, and employees from all liability (to the fullest extent permitted by law) arising out of or in connection with the compatibility of our website with any of your equipment, software, or

telecommunication links.

– You acknowledge that we have no control over the web, and you agree therefore that we are not responsible for the operation or the level of performance or any text, banners, logos, or other links, the internet, or for any telephone charges of other costs that you may incur in accessing and using our website.

– You agree to indemnify us (subject to ant restrictions imposed by law) from and against all costs, losses, claims, damages, expenses, or proceedings suffered for incurred by us arising out or in connection with any breach of these conditions by you and any breach by you of any applicable law or legislation.

– The limitations and exclusions on our liability described in these terms and conditions do not apply on the case of death or personal injury causes by our negligence or in the case of our fraud.

Product Warranty

In relation to Composite Doors, the Company offers the following guarantee:

– The door slab material and surface finish (with the exception of sprayed) are guaranteed for a period of 10 years from the date of delivery. If the product surface has a sprayed painted finish applied, it is guaranteed for a period of 5 years from the date of delivery.

– Glazed units are guaranteed for a period of 10 years from the date of delivery.

– The operation and performance of door locks are guaranteed for a period of 10 years from the date of delivery.

– The operation and finish of door furniture is covered by a third party manufacturer backed warranty and full details will be provided upon request.

The above guarantee for Composite Doors is subject to the following conditions and exceptions.

All composite door slabs experience thermal movement. The door slab will recover to its original state, to a maximum of 1mm side to side and 3mm top to bottom, when the installation recommendations are applied. Composite Doors may require adjusting in their life span, due to weather conditions or frequent usage, to which we recommend speaking with the individual or organisation who fitted your door, to make the necessary adjustments.

Although informative installation instructions are provided, the Company expects fitters to have sufficient knowledge in door fitting to be able to competently fit a door correctly. Fitting includes plumb, square and accurate fixing, and general adjustment. A poorly fitted door can invalidate the warranty.

Occasionally, due to the nature of the product, minor imperfections and flaws may be evident. The Company deem minor chips, inclusions, and minor scratches (up to 10mm long) to be acceptable. Where this is found to be the case, at the Company’s discretion, the Company may provide touch up paint to make good. A warranty claim will not be accepted, and the Company will not replace goods for such minor defects.

The warranties detailed are given by the Company subject to the following conditions.

The warranty does not apply to:

– Failure caused by negligence, vandalism, wilful damage, extreme environmental conditions or excessive wear and tear.

– Goods being in any way altered or modified.

– Goods being incorrectly fitted.

– Goods which have not been maintained in accordance with the Company’s recommendations for cleaning and maintenance.

– Due to naturally occurring flaws and manufacturing methods of several of the glass ranges offered, minor imperfections, seeds, flaws, bubbles or similar, may be evident but are deemed to be acceptable and not liability will be accepted by the Company.

– Certain glass range, such as the triple glazed units, may be liable to ‘rattling’ or similar and no liability will be accepted by the Company.

– The ‘lead’ strip utilised in certain glass designs may be subject to oxidisation when exposed to the elements. As oxidisation is a naturally occurring effect, it is not considered a fault or flaw and the Company will accept no liability.

– It is strongly recommended that the Company’s maintenance procedure is followed. These instructions can be seen detailed in this document. If these guidelines are not followed, the warranty may not apply.

– You may be asked to provide proof that goods were correctly fitted, have not been tampered with and that they are correctly maintained as per the instructions supplied with the goods. The Company will determine in its absolute discretions (acting reasonably) whether the goods comply in this regard or not. Where proof cannot be provided, having reasonably been requested, the Company will accept no liability.

– Composite Doors are supplied ready finished and fit for purpose. Should you in any way attempt to alter the finish (including painting over the goods) the Company will not be responsible for re-finishing or repairing the goods and the warranty will be invalid.

If the Company accepts that an issue is covered by the warranty:

– The Company reserves the right to repair, rework or provide replacement parts/products (determined at the Company’s sole discretion) to rectify the problem.

– The Company shall not be responsible for the cost of labour or any other expensed incurred.

– Any goods repaired or replaced shall be guaranteed on these terms for the unexpired portion of the warranty period, relevant to the repaired or replaced goods.

The warranty is for the original purchaser only and is not transferable. Making a claim under warranty

Should you wish to claim under the warranty, you must email enquiries@midoor.co.uk with the following information:

– Your name and address as shown on the invoice, invoice number, order number, date of order, and date of delivery.

– Subject the email for the claim as follows; WARRANTY CLAIM / ‘FULL NAME’

– A detailed explanation of the faulty or defective competent.

– Attach images or preferably a video clearly demonstrating the issue.

Survey and Installation

The Company may provide you with the contact information to any of our recommended installers, and whether you wish to use one of the installers recommended by us, you accept that we are not liable for any incorrect measurements or improperly installed doors.

You agree that:

– All installers recommended by us are not employees of the Company, therefore, we take no responsibility and hold no accountability for their actions or workmanship.

– We will not be held liable for any incorrect measurements of doors nor improperly installed doors.

Where possible, we will exercise warranty on products (as detailed in this document) however, any issues with the door once fitted, caused by improper installation is not exercisable for warranty and we hold no accountability.

All the installers we may recommend have been questioned by the Company and reviewed for competency however, we cannot ensure they will carry out the installation correctly. The installers we recommend either operate as a limited company or a sole trader and are to be paid by you, the homeowner.

We, the Company do not provide installers with fixings and the equipment needed to fulfil an installation. The installers are expected to be equipped with the necessary tools to carry out a survey and complete an installation and the installers have complete power to determine the prices they charge and the flexibility of their payment terms, dependant on the job at hand, to which the Company have no say over.

Refund Policy

The Company reserves the right to cancel any order without prior notice. We will write and tell you about any cancellation within 10 days of us receiving the order. If we cancel any order, we will refund the order amount in full, but we will not owe any further compensation to you, in any form.

Once an order has been placed, the customer has no right to request a refund and will not receive any form of compensation, once the manufacturing process has begun.

All products are custom made, designed to your taste, and configured to fit the dimensions of your opening. We do not hold any stock of products.

In some cases, goods may be delivered with damage and if the damage aligns with our warranty terms (as detailed in this document), we may replace your order with no further charge.

In order to claim a refund for any damaged goods with the product itself, you must report this to the Company within 7 days of the delivery date, to which we will process a refund or fulfil a warranty claim accordingly.

If you wish to make a refund claim after 7 days from the delivery date, the Company will review the claim however, we cannot guarantee you a full refund.

All refund requests are subject to approval and review.

If you wish to make a refund claim after the door has been installed, this is subject to a physical assessment from a member of the Company or an allocated third party, hired by the Company to review the claim. Any cosmetic damage incurred to the door once it has been installed is not a reasonable claim for any form of refund and will not be fulfilled.

Payment

All goods ordered must be paid for in full prior to manufacturing. We will not commence the manufacturing process unless the value of the order has been paid for in full.

Your order will only be processed once authorisation of your card has been properly received.

Once you have configured your product and are happy to place an order, a member of the Company will contact you with the payment information and details, relevant to your order.

These Terms and Conditions are not periodically reviewed by the Company however, we aim to review our terms as frequent as possible. If you wish to raise concern or express any form of curiosity to anything outlined in this document, please do contact us.

4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB.

Midoor Ltd – 15733647